Facebook’s sudden news blackout last week no doubt gave pause to the many Australian businesses that use the platform as part of their marketing and communications strategies. The move has had wide-ranging impacts on businesses, and not just those in the media industry.
We were recently reminded about how easy it is for specialist professionals to be overlooked by prospective clients.
We had met with an award-winning business with credentials up to their eyeballs, who enjoy preferred partner status for local government AND they have a raft of out-of-the-box innovative runs on the board… and yet, they found that the prospective clients who needed their help the most, constantly overlooked them. And often for lesser providers!
When it comes to Google business reviews or social media comments, sometimes people have a genuine concern or complaint, while others just behave like bullies.
Either way, the key is to actively manage your social media and Google business reviews and take swift action when comments and reviews take a negative turn. Keeping a cool head and acting quickly is vital.
We’ve been working with professionals for years and most of them don’t ‘sell’. They don’t like it or they won’t do it, especially now in these highly sensitive COVID times.
If this sounds like you, it’s time to find peace with how you go about bringing in new business.
Now, more than ever, your clients and prospects are looking for real and genuine support.
Simple and straightforward marketing communication creates meaningful connection with clients and prospects. Rather than overthinking your marketing, think about what’s most important for your clients and keep it real: reassuring, relevant and genuine!
Long before COVID-19 many businesses were already suffering a debilitating affliction that they were not even aware of. Called ‘client perceived indifference’, symptoms include clients experiencing a sense that their product or service provider doesn’t care much about them. And the cause? Poor client communication.
The key is staying visible. And that starts with communicating often and in a meaningful way.
If you don’t have a Google Business Listing, you could be missing out on the best FREE digital advertising you can get.
We know it sounds like a contradiction of terms, but marketing really doesn’t need too many bells and whistles and it certainly doesn’t need to be complicated. All you need are FIVE key resources, a dash of EDM and social media.
If your company’s business brochure is treated as a rarefied object locked in a cupboard and only bestowed upon those recipients considered worthy, you are most likely suffering from ‘precious brochure syndrome’. If this sounds like your firm, chances are your marketing collateral is gathering dust, not new business.
For most business owners eager to sell more products and services, it’s important to take a couple of steps back and establish the foundations for all your marketing, before jumping head first into a marketing program.
You know the content on your website is important, but they’re just words – right? Wrong, your website needs the right words – words that work for websites and specifically, your prospective clients. Words that address what you do, who you do it for, how you do it, and most importantly, why.
Nailing your ‘why’ is the difference between prospective clients selecting your services over a competitor’s.
With the business award season currently underway, a number of our clients have recently been named as finalists, and even better, won awards for excellence.
It’s one of the privileges of being a relationship marketing provider, we get to write a lot of Professional Profiles.
First impressions really do count. A tired and neglected business image will speak far louder than the words you won’t have the opportunity to say. As a business owner, you’ll be pleased to know that it is possible – without incurring great expense or investing too much time – to create a first impression that’s not only good but BOLD.
If your business website isn’t mobile-friendly and secure, you need a new one. It’s that simple.
If you think your clients and customers aren’t on social media, think again. Statistics suggest otherwise (more about that later), but even if your clients aren’t social media savvy themselves, the people who influence them probably are.
Artificial intelligence is a hot topic among financial services professionals. Financial planners are very aware of Robo Advisor and I recently attended a conference where the dinner presenter created an ‘Artificial Accountant’ in about 10 minutes.
Many businesses are using their marketing communication channels to demonstrate that they are EXACTLY the same as their competitors, rather than doing what marketing is meant to do, and differentiate themselves.